Delivery and Returns Policy

Delivery information

Thank you for choosing Absolute casing Limited.

Returns Policy

Thank you for purchasing through Absolute Casing Limited. We aim to deliver high-quality and in good condition however, if you are not entirely satisfied with your purchase, we’re here to help.

Please be aware: you have 14 working days to return or 24 hours to notify us of a non-conforming item from the date you received it.

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. Customised products such as bespoke flight and poly cases or custom foam inserts are not eligible for return. For non-conforming items please refer below.

To return an item, your item must be in the original packaging. Please attach your proof of purchase to the item you are returning. If there are multiple items, please make a note on your proof of purchase showing the number of parcels in your consignment and attach it to one of the parcels. Failure to provide this may prevent or slow the refund process.

Once we receive your item, we will inspect it prior to initiating the refund process. If your return is approved, we will initiate a refund to your credit card or original method of payment. Full refunds on returns will be made subject to the returned goods being in a new and re-sell-able condition. Refunds on returns will be made within 14 calendar days from receiving the return. We will notify you by email when the refund has been processed.

Returns should be sent to:

FAO. Returns

Absolute Casing Limited

Unit 1, Apple Pie Farm,

Aldworth Road,

Compton

Newbury

RG20 6RD

Shipping

You will be responsible for arranging and paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Non-Conforming Goods

In the case of a non-conformance please inform your Absolute Casing sales contact. You may be required to provide images of the non-conformance where possible to assist your sales representative with providing you with the best possible solution. Absolute Casing will aim to either Replace, Discount, Refund or Correct (via spare parts or amendments) any non-conforming goods as quickly as possible and in line with your requirements.

Discounts and Refunds will be credited within 7 calendar days of agreement to your Absolute Casing Limited credit account. Alternatively, we will initiate the refund or discount to your credit card or original method of payment.

Contact Us

If you have any questions on how to return your item to us, please contact us via email on sales@absolutecasing.co.uk